Support FAQs

Find answers to common support issues…


How Do I Install Dragonfly on Linux?

Download the installer from our website and then set it to executable from the command line and run it.

chmod u+x DragonflyInstaller

NOTE Click Request a Trial Version if you have not yet received a download link for the Linux installer.

How Do I Start Dragonfly on Linux?

To start Dragonfly, from the command line, navigate to your install path and execute ./Dragonfly.

NOTE You will need to enter the license key you received with your download link when you first start Dragonfly.

How Do I Enable SLI When Using Dragonfly?

Short for Scalable Link Interface, SLI is an NVIDIA technology that allows two video cards that support SLI to share workloads and increase overall performance. SLI video cards run on certified motherboards over PCI Express.

  1. Download NVIDIA inspector at:,1.html.
  2. Run the application.
  3. Click on the Tools icon, circled below.

  4. Scroll to the SLI section and look for the SLI rendering mode option.
  5. Select the SLI_RENDERING_MODE_FORCE_SFR (for split frame rendering).

  6. Click the Apply changes button in the top right corner of the window.

  7. Close the NVIDIA inspector application.
    You may need to restart your computer for changes to take effect.

NOTE When SLI mode is enabled, and you have multiple monitors connected, only one monitor will work.

How Can I Learn to Use Dragonfly?

The best starting point is our online library of Video Tutorials. In addition, the Dragonfly Online Help system contains detailed information about all the Dragonfly tools, commands, and features, as well as instructions to use the software efficiently.

Are Training Programs Available?

Yes. Whenever you take advantage of ORS course offerings, you are sure to benefit from our training team’s in-depth product knowledge and hands-on technical guidance. Our team provides individual training tailored to the specific requirements of each user to ensure that each training experience is positive and productive. Contact us to schedule a training session.

Can I Get On-Site Training?

Yes. On-site training is a flexible, cost-effective training solution that allows you to train as many or as few users as you need. Contact us for more information about on-site training.

Do You Have Online Training?

Yes. Contact us to schedule an online training session.

Do You Offer Maintenance Plans?

Yes. Maintenance plans are provided with each purchased product license. Owners of a maintenance plan are entitled to free upgrades of minor and major software releases, as well as to priority Technical Support services over a period of 12 months from the date of initial purchase. Additional coverage can be purchased after the first year. Find out more about our Maintenance Plans.

Where Can I Find Help?

The primary source for documentation is the Dragonfly Online Help System. You can also access the Dragonfly Forums.

I Need to Solve a Certain Problem. Can You Help?

We are always ready to help solve complex imaging problems and research challenges. We also know that workflow efficiency plays a key role in meeting research and project goals. Contact us to find out how we can help you meet critical imaging challenges or workflow issues.

Support center

Email: Phone: +1.514.843.3861 Fax: +1.514.543.5475

Business hours

Monday-Friday: 09:00 ➝ 17:00 EST

Not on a Maintenance Plan?

You can still get technical support by purchasing a single inquiry.